This Privacy Notice sets out how Validator Ltd uses and protects any personal information that you provide when you use this website.
Validator Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy notice.
We respect your privacy
This privacy notice applies to the use of personal data by Validator Ltd. It explains what information we collect, how we use it, who we share it with and how we protect it. It also details the rights available to you in relation to how we hold and use your personal data, how to exercise those rights, and what to do if you require more information or wish to make a complaint.
This privacy notice applies to all personal data we hold, irrespective of any relationship with us. For example, we may hold information about current customers, previous customers and prospective customers.
Why we collect your Personal Data
We collect your personal data so that we can manage our relationships with you. Activities that we require personal data for include:
- Performance and maintenance of a supply contract
- Provision of other services
- Improving our existing products and services
- Developing new services
- Responding to requests and providing information
- A range of other activities which we are obliged to undertake, or which we have gained consent to complete
We ensure that the information we collect is appropriate to the purposes for which it is obtained.
Security of your Personal Data
We keep our computer systems, files and buildings secure by following legal requirements and international security guidance. We make sure that our staff, and anyone with access to personal data that we are responsible for, is fully trained on how to protect personal data. We ensure that our processes clearly identify the requirements for managing personal data and that they are up to date. We regularly audit our systems and processes to ensure that we remain compliant with these policies and legal obligations.
Types of Personal Data we may hold and where it comes from
At Validator Ltd, we recognise the importance of personal data entrusted to us. We may collect and hold a range of information about you. Examples of the types of information we may hold includes:
- Information about you including contact information that you have provided to us, to help us correctly identify you when you contact us
- Information about your current and past use of our services
- Information about how you use other products and services that we supply
- Information about your interactions with us
- Information about customers special requirements where repeat services are provided
We collect most of this information directly from the individuals that we interact with, when they contact us in writing, by telephone or electronically (by email, using our website or on social media). Some information is collected as a result of individuals using our services, or interacting with us
How long we keep data
Information collected by us will be held for as long as it is required to fulfil the purpose it was collected for and to protect our business and our rights. We are required to keep certain types of information for a specific period of time in order to comply with legal requirements. The length of time we keep any part of your personal information will depend on the type of information and the purpose for which it was obtained.
How we may use Personal Data
We use personal data so that we can, in accordance with our customer contracts, provide our services and perform general account management. In addition we may also use personal data in some of the following ways:
- Providing requested information about our products and services
- Setting up new accounts and billing arrangements
- Generating and sending invoices
- Monitoring payment activity and managing debt
- Discussing and responding to requests for information or general account queries
- To enable us to comply with any legal or regulatory requirements
- To protect or enforce our rights or the rights of any third party
Activities that require your consent
In order for us to carry out certain activities using your personal data, we may need to ask for your consent.
When we receive consent to perform such activities, that consent may be withdrawn at any time by contacting us.
Who we share information with
We may share your personal data with, or disclose your personal data to, the following categories of third party:
- The parent or sister companies of Validator Ltd.
- Agents or suppliers: these are persons or companies we have contracts with to provide products or services that we use in conducting our business, including managing our relationship with our customers. In many cases, they will be within the European Economic Area (EEA) but in some cases they may be outside of the EEA. We will only share or disclose to these parties the information that they need in order to provide the products or services, and will require those parties to ensure that the information is always adequately protected.
- Professional advisers: we may share or disclose personal data to professional advisers we may engage for any reasonable purpose in connection with our business, including assistance in protecting our rights.
How to contact us
If you wish to contact our Data Protection Officer, you can email firstname.lastname@example.org or via post at Data Protection Officer, Validator Ltd, 5 Maxted Road, Hemel Hempstead, Herts HP2 7DX.
How we address your rights
As Validator Ltd captures, stores and processes your personal information in order to carry out a range of services and activities, you have a range of rights available to you to give you confidence that your information is appropriately managed.
The rights that you have available to you include:
Gaining access to and copies of your personal data: you are entitled to receive, on request and free of charge, a copy of all your personal data that we hold. There are some limitations to this right. For example, if the data also relates to another person and we do not have that person’s consent, or if the data is subject to legal privilege. Where there is data that we cannot disclose, we will explain this to you. To request a copy of your data, please contact the DPO.
Ensuring that your data is accurate: our aim is to ensure that the data we hold about you is correct and up to date. From time to time we may contact you to verify the information that we hold. You may also contact us to correct any errors that you notice.
Granting or Removing consent: where we require your consent for any processing we will clearly explain what the consent is for, and any consequences of giving or refusing consent, and will provide that consent can only be given by way of a positive action by you. We will also ensure that you are able to withdraw any such consent at any time.
Restricting processing of your data: you have the right to request us to restrict the processing of your personal data
Deletion of your data: You may have the right to have some or all of your personal data deleted from our records. This may occur if, for example, we retain data which is no longer required by us, or if you withdraw a consent. If you continue to have a relationship with us, we must retain the data we need to manage this relationship. We will respond promptly to your request, and provide reasons if we object to the deletion of any of your personal data.
Moving your data: where it is possible for us to provide it, you have the right to receive a digital copy of the personal data that you have provided to us.
International Transfers of Data: in certain circumstances, we may transfer your personal information internationally, including outside of the European Economic Area (EEA). Should we do this, we ensure that all transfers are made in accordance with data protection law and that your data it will be given an equivalent level of protection that it has when it is being managed in Ireland.
How to make a complaint
If for any reason you have a complaint about our use of your personal information, or you are unhappy in any way with the information we provide to you, we would like you to contact us directly so that we can address your complaint. You can contact us via your sales executive, by email at email@example.com or by postal mail at Data Protection, Validator Ltd, 5 Maxted Road, Hemel Hempstead, Herts HP2 7DX.
If you are not satisfied with the handling of your concern or complaint by Validator Ltd you can escalate this to your national Data Protection Authority.
Changes to this Privacy Notice
We will occasionally update this privacy notice. We encourage you to periodically review this notice to be informed of how we use your information.